w12 Group

Our Sectors

The extensive expertise, knowledge, and experience of our team sees us perfectly placed to support a range of businesses of all shapes and sizes across a wide variety of sectors
Regardless of industry, our team is passionate about meeting the needs of residents, staff, and visitors at all times. Committed to always following our fix first time philosophy, our engineers work hard to ensure that every job no matter how big or small-is undertaken as quickly and efficiently as possible, and with minimal disruption

Housing

We provide a range of facilities solutions for social housing providers, ensuring the comfort, safety, and satisfaction of tenants at all times

Facilities Management for Housing

Complex construction projects require streamlined facilities management. Our services go beyond routine maintenance and we tailor our solutions to meet your needs, enhancing overall efficiency and reducing operational costs.

Hard Services for Housing

Our solutions include electrical and plumbing repairs and maintenance, carpentry, masonry, and painting, and HVAC system installation and maintenance

Soft Services for Housing

Our solutions cover everything from ground and garden maintenance to window cleaning and pest control

Commercial Buildings and Workplaces

Our solutions support our customers to reap the rewards of an efficient, safe, and productive place to work

Hard Services for Commercial Buildings and Workplaces

Our solutions include fire safety systems, wastewater and plumbing, and HVAC system installation and maintenance

 

Soft Services for Commercial Buildings and Workplaces

Our commercial clients benefit from our support with health and safety, site security, and recycling and waste disposal

Construction

We provide tailored solutions to customers across the construction industry to ensure they benefit from optimum functionality, enhanced efficiencies, and reduced operational costs

Hard Services for Construction

Complex construction projects require streamlined facilities management. Our services go beyond routine maintenance and we tailor our solutions to meet your needs, enhancing overall efficiency and reducing operational costs.

Soft Services for Construction
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Frequently Asked Questions

Who do I call if we need an emergency call out?

W12 offers an unrivalled 24 hours; 365-day emergency call out service. One number does it all – in hours and out of hours, you can call us on 0208 050 3195.

 

How do we send work orders over to you?

We can work with your system and receive work orders this way, our team have lots of experience with Fix-Flo, Dwellant and many other systems. We can also accept work orders via email.

Where do you deliver your FM services?
We provide our FM solutions across most of the UK, you can view our coverage map here 
What’s the difference between Hard and Soft Facilities Management?

Hard facilities management refers to the maintenance of the physical structures of a property and the systems that keep it safe, such as fire alarms, electrics, general property maintenance, plumbing and heating. Soft facilities management refers to systems that can be managed to make a building more comfortable such as cleaning, security and grounds maintenance. At W12, we can do it all hard and soft. Rest assured, you’re in safe hands.

Are all of your engineers fully qualified?

Yes, all of our engineers are fully qualified and DBS checked.

Do you charge for quotations?

No we don’t charge our client for quotations.

What are your payment terms?

Our standard payment terms are 30 days.

What’s the difference between Hard and Soft Facilities Management?

Hard facilities management refers to the maintenance of the physical structures of a property and the systems that keep it safe, such as fire alarms, electrics, general property maintenance, plumbing and heating. Soft facilities management refers to systems that can be managed to make a building more comfortable such as cleaning, security and grounds maintenance. At W12, we can do it all hard and soft. Rest assured, you’re in safe hands.

Soft Service

Yes, all of our engineers are fully qualified and DBS checked.

Hard Service

Soft facilities management refers to systems that can be managed to make a building more comfortable such as cleaning, security and grounds maintenance. At W12, we can do it all hard and soft. Rest assured, you’re in safe hands.

Housing Service

Our standard payment terms are 30 days.

House hard Service

Hard facilities management refers to the maintenance of the physical structures of a property and the systems that keep it safe, such as fire alarms, electrics, general property maintenance, plumbing and heating. 

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